Privacy Policy

Who we are

Carpe Diem Beauty House is a beauty and wellness studio at 4 Lawler St, Point Cook VIC 3030. In this policy, "we", "us" and "our" mean Carpe Diem Beauty House. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We only collect the information we need to look after you:

• Contact details: your name, email address and phone number when you book, buy a gift card or package, create an account, sign up to our newsletter or contact us.
• Account details: if you create an account, your bookings, packages and orders, and anything you choose to add such as your birthday and email preferences.
• Health information: the answers on our client health form, such as medical conditions, medications, allergies, pregnancy and skin concerns. This is sensitive information and we only collect it with your consent.
• Payment details: payments are processed securely by our booking and payment providers. We don't see or store your full card number.
• Photos: before and after photos of your treatment, only if you agree.
• Website usage: information about how you use our website, such as the pages you visit and the device and browser you use, collected through cookies (see below).

You can browse our website without telling us who you are. You can also ask to deal with us without giving your name, though we usually need your contact details to take a booking.

How we use it

• To take and manage your bookings, and send confirmations and reminders.
• To provide your treatments safely and suited to you.
• To process payments, deposits, packages and gift cards.
• To reply to your questions and keep in touch about your appointments.
• To send our newsletter and offers, only if you've signed up.
• To run our referral program, if you take part.
• To understand how our website is used and improve it.

Your health information

We ask about your health so we can tell whether a treatment is safe for you and adjust it to your needs. Your health form is only seen by our team, is never used for marketing, and is never shared with anyone else unless you ask us to or the law requires it. If you would rather not answer a question, let us know; we may not be able to offer some treatments without it.

Marketing emails

We only send newsletters and offers if you've subscribed. Every email has an unsubscribe link, and you can change your email preferences in My Account at any time.

Cookies and tracking

Our website uses cookies, small files stored by your browser, to keep you logged in, remember your booking and cart, and keep the site secure. We also use the Meta Pixel to measure visits and bookings that come from our Facebook and Instagram ads. You can block or delete cookies in your browser settings; some parts of the site, such as booking and logging in, may not work without them.

Who we share it with

We never sell your personal information. We share it only with the service providers that help us run the studio and this website, and only as much as they need:

• Wix, which hosts our website and runs our bookings, accounts, payments and emails.
• Payment providers, which process your card payments.
• Meta (Facebook and Instagram), for the website usage measured by the Meta Pixel.

These providers may store or process information on servers outside Australia, including in the United States and Europe. We may also disclose information where the law requires it.

How we keep it safe

Your information is stored in secure, password-protected systems that only our team can access. We keep it only for as long as we need it to look after you and to meet our legal obligations, then delete or de-identify it.

Accessing or correcting your information

You can see and update most of your details in My Account. You can also ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. We'll respond within 30 days.

Questions and complaints

If you have a question about your privacy, or think we have mishandled your information, please contact us first so we can put it right:

• Email carpediembeautyhouse@outlook.com
• Phone 0482 013 790
• Visit us at 4 Lawler St, Point Cook VIC 3030

We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.